Why the Old Spice campaign is bad for social media

Who doesn’t like the Old Spice social media campaign? It’s funny, original, and seems to prove the validity of social media, right?

Actually it doesn’t. And this is what’s been bugging me: what the campaign really says is that you too can succeed with a “social media campaign” … provided you are a very big company with a huge marketing budget and can pay teams of expensive talent to work around the clock.

Easy, right?

Old Spice introduced the hard-not-to-like Isaiah Mustafa first in a TV commercial launched in February of this year. The ad, in all its glory, is a traditional “disruptive” type of campaign: you didn’t turn on your TV hoping to see an Old Spice commercial, so the commercial needs to grab your attention — disrupt what you’re really watching — and make a humorous awareness/sell pitch. Which the ad does beautifully. According to this post from CBS, the ad took three days to shoot and 57 takes.

Oh — and the ad was unveiled during the Superbowl.

So let’s recap: The campaign started with a full-production national TV ad shot over 3 days, requiring teams of video and production (and post-production) talent, not to mention the hefty bill from the creative ad agency (Weiden + Kennedy). And then they purchased the most expensive commercial air time in the United States.

Everyone who can duplicate that raise your hand.

That’s what I thought.

So then they decided to make the ad that was seen in prime time by one of the most-watched sporting events “viral” by posting it on YouTube. As I’m sure the maker of every other Superbowl ad did as soon as they could. No doubt the success of the ad on YouTube got the P&G marketing team thinking how to capitalize on their YouTube “bounce.”

So the next phase, as this article on Read Write Web excellently detailed, was the round-the-clock shooting and creating of the “Old Spice Responses” series. So all they needed to do was hire a team of writers, video producers, social media experts and their attendant hard-typing and linking minions — for an around-the-clock schedule. Oh – and hire Isaiah Mustafa too.

Everyone who thinks that’s cheap raise your hand.

Now don’t get me wrong, I’m not criticizing the idea or even its execution. The point I’m making is that this type of marketing is not the norm of what’s possible for most companies, and it comes after spending major amounts of money for very expensive talent. And Procter & Gamble have literally decades of experience in coordinating traditional ad campaigns.

So what’s the lesson here?

Is the lesson that something popular can be spread to more people using social media? Well, sure, OK. That’s not exactly earth-shattering, but maybe it helps in your power-point presentation to clients. I still think, however, that when you show that slide that shows the however-millions of views the “Old Spice Response” campaign gets, the C-level executives in the room will be thinking “but how do we do a ‘viral’ campaign like that?”

According to the Old Spice campaign, the answer is “open your wallet” … then hope you have all the experience of a P&G … and pray. So is that the lesson marketers want to convey to their clients about social media’s effectiveness? Have a budget bigger than anyone else?

I think the real lesson of the campaign is that the “response” part is key. I think a WAY better example of the use of video and “response” to get marketing success is this post from Jay Baer’s Convince and Convert site. Further down you’ll see how a short video by a company responding to a popular YouTube video ended up getting a huge bounce — and no doubt notice from guitar enthusiasts. No big media budget, no big teams of hired talent working around the clock, no buying the most expensive air time on television.

Hooray for the little guys who can make this stuff work.

What do you think? Am I nuts? Let me know.

PS: I’m still not buying Old Spice – I don’t know anything about the product or why it’s different.

Burritos and social media: How Boloco gets it right

One of the great things about social media and inbound marketing is the way it can build loyalty in ways traditional marketing and PR just can’t. It’s one thing to say you care about your customers — it’s another to demonstrate it every day on Facebook and Twitter.

Case in point is Boloco, a chain of burritos-n-more stores based in Boston. Started in 1997, Beloco has 17 locations in Boston and New England. Beloco’s home page is probably one of the best small company home pages I’ve ever seen; it is a masterpiece of simplicity. The site itself, however, is not simple — it is rich with information. It’s definitely worth a visit to see how a food business can do something unique and user friendly.

Boloco uses Facebook and Twitter to interact with customers, promote specific products, promote local charities and to reward loyalty in general. It does all of these very well.

On Twitter: Boloco has 3,732 followers and is listed by 300. The profile information says tweets are by the founder/CEO John Pepper and Boloco “mavens” (AKA other employees). Attaching a real-person name to a business Twitter account is always a good idea. I also love the full-screen-width photo they use a a background. A little high-quality photography goes a long way to making this Twitter account stand out.

What’s really interesting, though is how Boloco’s uses its Twitter account in a manner I classify as a “Reply Engine.”

Someone at Boloco is monitoring all the incoming tweets (@boloco messages) and probably any mentions of “Boloco” in anyone’s Tweets. Then … they reply to users. A lot. During a recent six-day period, their ratio of @ replies to promotional tweets was higher than 5:1 — for every tweet from them, there are 5 replies to customers. That’s probably the reverse ratio of most companies on Twitter.

And they are doing more than just saying “hi.” In some of the Tweets they are obviously responding to a complaining customer by adding “points” to their Boloco Cards (frequent visitor discount cards). How smart is that?

Their “promotional” tweets aren’t heavy handed either – they’ve tied a smoothie promotion with the Pan Mass Challenge, a charity bike ride for the Dana- Farber Cancer Institute. Beloco is donating 25 cents from every sale of their Cape Codder smoothie to a fund to give to riders.

On Facebook: Boloco has 4,538 fans on Facebook. Boloco uses Facebook as their goodwill embassador (while Twitter does the heavy lifting as a Reply Engine). Boloco does do some routine product promotion, too, but again it’s not too heavy handed.

A recent promotion shows how savvy they really are: In mid July Boloco began asking its Facebook page visitors and fans to “nominate” riders for an unofficial Boloco team for the Pan Mass Challenge bike-a-thon. Boloco then chose winners from those who got the most support. Boloco in turn is donating money to those riders (to help add to their pledge dollars). So they turned their Facebook page into a kind of nomination platform. This is a great way to both introduce people to the Boloco Facebook page and support a charity at the same time.

Here’s a snapshot from their Facebook on the PMC nomination winners:

Their Facebook does work as an advertising platform too. Boloco promotes its online and text ordering via a tab labeled “Bolocotogo” (see image above) and a banner ad. Here once again we find a clever use of a page built with FBML. This is just a repurposed graphic from their web page with links to online and text ordering. I hope everyone is getting the message that using FBML to make a custom page for your business Facebook account is something successful companies do.

And remember, all this clever social media usage stems from a place that sells burritos. So if they can do it, your retail/storefront businesses can do it too.

Found Friday: 2 great posts on starting a company blog, plus legal advice

For this week’s “Found Friday” post I’m going to share two great articles on how to start a company blog. You’ll definitely notice some similarities in these two posts, but they aren’t identical. One even offers a handy checklist (via Slideshare). As an added bonus I’m including a post that links to a great PDF on legal issues in social media marketing. Just give it to your lawyers, they’ll send a memo back to you on the important stuff.

Checklist: How to Start a Business Blog

This post by Rebecca Churt on the HubSpot blog is a by-the-numbers type of article that goes through “5 things your blog needs.” There’s even a link to the checklist in doc form on Slideshare (but you have to log in to Slideshare fyi).

10 Tips for Corporate Blogging

Another great post by Erica Swallow on Mashable. This one is perhaps a little less nuts-and-bolts as the HubSpot piece, but it’s good to keep the bigger picture in mind.

Protecting Yourself From Social Media Lawsuits

This guest post by Indra Gardiner on Jay Baer’s Blog (Convince and Convert) features a link to a presentation by a lawyer, Michael Lasky, and that alone is worth a visit to this post. No need to get paranoid, but there is a lot that people don’t know about the law and social media.